Terms of Sale

Defective returns are only for Products purchased from CP Solutions that are inoperable or do not function in accordance with the specifications published by the manufacturer or publisher and are covered under the manufacturer’s or publisher’s warranty. All defective returns are subject to more restrictive manufacturer or publisher policies. Purchaser may request an RMA for the return of defective Products, excluding Special Order Products, within thirty (20) calendar days of invoice date. Purchaser’s defective returns will be limited to a maximum of 15% of the value of Purchaser’s Product purchases within the same vendor code as the defective Product during the thirty (30) calendar days prior to the RMA date, less any prior defective returns during that period. Upon receipt of the defective Product for which the RMA was issued, CP Solutions may test the Products and may return to Purchaser, at Purchaser’s expense, any Products found not to be defective. Upon verification that the returned Product is defective, CP Solutions may, at CP Solutions sole discretion, either (i) ship Purchaser a replacement Product, or (ii) provide Purchaser a credit equal to the lesser of the Product’s invoice price or current replacement value less any applicable charges or fees. CP Solutions reserves the right to require Purchaser to return defective Products directly to the manufacturer or publisher for replacement according to its defective Products return policy. CP Solutions shall not be obligated to repair, replace, or issue credit to Purchaser for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophe, power failure or transients, overvoltage on interface, environment extremes, improper use, maintenance or application of the Products or use of unauthorized parts. Purchaser shall bear all risks of loss when returning defective Products.

 

 

Stock Balance returns are only for Products purchased from CP Solutions  that are unopened and unused and can be re-sold as new. All stock balance products returned must be in the manufacturer's original packaging and in condition suitable for resale including, but not limited to, without price tags or stickers or additional shrink wrapping, clean, undamaged and complete (“Stock Balance Condition”). All stock balance returns are subject to more restrictive manufacturer or publisher policies, which will supercede the CP Solutions return policies stated here. Purchaser may request an RMA for the return of products in Stock Balance Condition, except for Special Order Products, within twenty (20) calendar days of invoice date. Purchaser’s stock balance returns will be limited to a maximum of 15% of the value of Purchaser’s Product purchases within the same vendor code as the Product to be returned during the ninety (90) calendar days prior to the RMA date, less any prior stock balance returns during that period. Stock Balance returns that exceed the allowable limit will be charged a 20% restocking fee. Upon receipt of the product for which the RMA was issued, CP Solutions will verify the condition of the product. Any products that are not in Stock Balance Condition will be considered Overgoods. CP Solutions will return Overgoods to Purchaser and will charge Purchaser a $50 processing fee per shipment returned to Purchaser plus related freight charges. Additional fees may apply to returned products; e.g., re-box, label removal, re-shrink, etc., that are not in Stock Balance Condition. Additional charges may apply should CP Solutions accept return of Overgoods. Upon verification that the returned product is in Stock Balance Condition, CP Solutions will issue a credit to Purchaser equal to the lesser of the product’s invoice price or current replacement value less any applicable charges or fees. If CP Solutions elects to restore returned product to Stock Balance Condition instead of returning it to Purchaser, the credit to Purchaser will be net of CP Solutions costs to return the product to Stock Balance Condition. Purchaser shall pay all costs and bear all risks of loss when returning Products to CP Solutions.